Frequently Asked Questions
Welcome to the Rival FAQ. Here you'll find answers to the most common questions about our products, delivery, returns, and support. If you need anything else, our team is always happy to help.
How long does delivery take?+
Our typical delivery timeframes are:
- Order handling: 1–2 business days (Monday–Friday, excluding public holidays)
- Shipping transit: 5–8 business days (Monday–Friday)
- Total estimated delivery time: 6–10 business days
Delivery times are estimates and may vary slightly due to carrier delays or unforeseen circumstances. For full details, see our Shipping Policy.
Do you offer free shipping?+
Yes. We offer free tracked shipping on all orders within the United Kingdom, unless otherwise stated at checkout.
Where is Rival based?+
Rival is an online store based in the United Kingdom. Our registered office is 164 West Hendon Broadway, London, England, NW9 7AA, (Not a visiting Adress or Return Adress). We currently serve customers within the United Kingdom.
What if my item arrives damaged or incorrect?+
If your order arrives damaged, or you receive the wrong item, please contact us as soon as possible at support@rivalofficial.co.uk. Include clear photos of the issue so we can put it right as quickly as possible.
Can I cancel my order after placing it?+
If your order hasn't been processed or dispatched yet, you can request a cancellation by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled and will need to follow our return process.
What is your return policy?+
you have the right to return your order within 30 days of delivery.
- Items must be unused and in their original condition
- Customers cover return shipping for change-of-mind returns
- Defective or incorrect items are returned at no cost to you
- Approved returns must be sent to our designated return address by post
Customers must purchase their own return label and ship the item back using a tracked service; Rival does not supply return labels. Full details are in our Refund and Return Policy.
When will I receive my refund?+
After we receive and inspect your return:
- Approved refunds are processed within 10 business days
- Refunds are issued to the original payment method
- Your bank or payment provider may take additional time to reflect the refund
Do your products come with a warranty?+
Yes. Every Rival light is backed by a 3-year warranty, and we stand behind the quality of our products. If you experience a defect, contact us and we'll help in line with our Refund and Return Policy.
This does not affect your statutory rights under UK consumer law. Products with manufacturing defects are covered in accordance with the Consumer Rights Act 2015.
How can I contact customer support?+
You can reach our support team at:
Email: support@rivalofficial.co.uk
Phone: +44 7446 262841
We aim to respond to all enquiries within 1–2 business days.
Do you ship internationally?+
Not at the moment. We currently ship only to customers within the United Kingdom.
Do you have a physical store?+
No. Rival is an online-only store and doesn't operate a physical retail location.
Can I place a bulk or business order?+
Yes. For bulk or business enquiries, email us at support@rivalofficial.co.uk with your request and we'll be glad to help.
How can I track my order?+
Once your order has been dispatched, you'll receive an email with your tracking number. Tracking information may take 24–72 hours to update.